How to Configure the Rewards Lock-Up Period

Last updated February 28, 2026

The lock-up period controls how long customers must wait after earning rewards before they can withdraw them. During the lock-up window, customers can still redeem their rewards at your store for discounts or store credit (if you have Ways to Redeem set up) — they just can't withdraw rewards out of the system. This protects your business from paying out rewards on orders that end up being returned, disputed, or charged back.

If a chargeback or refund does occur during the lock-up window, Oshi will automatically claw back the associated rewards if they are still available. This is fully automated — you don't need to manually track or reverse anything.

Steps

1. Navigate to Lock-Up Period

From your Oshi dashboard, go to Loyalty Program and select the Lock-Up Period option.

2. Choose Your Lock-Up Period

Select one of three options:

30 Days
60 Days
90 Days

Click the card for your preferred period. The selection saves automatically.

Tip: 60 days is a good starting point for most businesses. It covers the typical chargeback and return window while keeping customers engaged with their upcoming rewards.

What's Next

Set up ways to redeem — Configure what customers can do with their rewards once the lock-up period expires.
Fund your rewards balance — Make sure your wallet has enough funds to cover payouts.
Configure purchase rewards — Set how much customers earn back on each order.

How to Create and Manage Campaigns Understanding Reward Clawbacks How to Filter and Search Transactions How to Upload Transactions Manually Understanding Transaction Statuses Understanding Your Reward Activity How to Manage Your Rewards Settings How to Set Up Ways to Redeem How to Set Up Referral Rewards How to Set Up VIP Tiers How to Set Up Social Engagement Rewards How to Set Up Purchase Rewards

Was this article helpful?