How to Fund Your Rewards Balance

Your rewards balance is what powers your loyalty program. It's denominated in sats (the smallest unit of Bitcoin), and once purchased, rewards stay on the platform — they can only leave when distributed to your customers in the form of rewards.

Steps

Step 1: Navigate to Rewards Balance

From your merchant dashboard, go to Rewards Balance. This is where you manage your balance, add funds, and monitor your rewards activity.

Step 2: Add Funds

Select a preset amount — $25, $50, or $100 — or enter a custom amount.

Step 3: Choose a Payment Method

You have two options:

Pay with Dollars — Uses Stripe checkout. There is a processing fee for dollar payments.

Pay with Bitcoin — No fees. You're still loading a dollar amount of rewards — Bitcoin is just the payment method. You can pay via:

• Lightning — Best for amounts under ~$500. Payment is near-instant, but you have a 60-second window to complete it. This depends on your wallet or payment provider having sufficient liquidity to route the payment.
• On-chain — Works for any amount. The payment needs to be confirmed on the Bitcoin blockchain, which takes about 10 minutes on average but can be shorter or longer. You'll see a pending status while waiting for confirmation, and your balance updates once it's confirmed.

Step 4: Confirm Your Balance

After payment, your rewards balance updates with the sats you purchased. You're now ready to issue rewards.

Resolving an Unpaid Balance

If your rewards program ran out of funds at any point, you may see an Unpaid Balance section. This means customers earned rewards but your balance didn't have enough sats to cover them at the time. Click the unpaid balance to pay out what you owe — this ensures those customers receive the rewards they earned. For more details, see How to Resolve an Unpaid Rewards Balance.

What's Next

• Set up auto recharge — Automatically top up your balance when it runs low so your program never lapses.
• Review your rewards activity — Track how your rewards are being distributed, claimed, and recycled.
• Configure purchase rewards — Set the reward rate customers earn on each order.