How to Manage Your Rewards Settings

Last updated March 4, 2026

Each reward program in Oshi can be activated or deactivated independently from its own tab. You control each program directly where you configure it.

Steps

1. Navigate to Your Loyalty Program

From your Oshi dashboard, go to Loyalty Program. You will see a set of tabs across the top, one for each reward program.

2. Select the Program You Want to Manage

Choose the tab for the specific program you want to enable or disable:

Purchases — Base purchase rewards (percentage-back on every order).
VIP Tiers — Spending-based tier system with increasing reward rates.
Referrals — Rewards for customer-to-customer referrals.
Social — Rewards for social media follows and engagement.
Ways to Redeem — Customer redemption options for earned rewards.

3. Activate or Deactivate the Program

Each tab has a toggle to activate or deactivate that specific program. When you deactivate a program, it stops distributing rewards immediately. Your configuration and settings are preserved so you can reactivate at any time without having to set it up again.

Note: Disabling one program does not affect the others. For example, you can pause Purchase Rewards while keeping Referrals and Social Engagement active. Each program operates independently.

Important: If Purchases, VIP Tiers, and Referrals are all disabled, customers have no way to earn rewards when they shop at your business or are referred by someone. This also means they will never receive an invitation to access the rewards portal, which is where they claim their referral link, earn social engagement rewards, and redeem rewards as store credit. Keep at least one of these core earning programs active to maintain your loyalty program.

What's Next

Set up purchase rewards — Configure your base reward rate on the Purchases tab.
Set up VIP tiers — Create spending-based tiers with increasing reward rates.
Set up referral rewards — Configure referrer and referee bonuses.
Set up social engagement rewards — Reward customers for following and engaging on social media.
Set up ways to redeem — Configure how customers can redeem their earned rewards.

How to Create and Manage Campaigns Understanding Reward Clawbacks How to Filter and Search Transactions How to Upload Transactions Manually Understanding Transaction Statuses Understanding Your Reward Activity How to Configure the Rewards Lock-Up Period How to Set Up Ways to Redeem How to Set Up Referral Rewards How to Set Up VIP Tiers How to Set Up Social Engagement Rewards How to Set Up Purchase Rewards

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