How to Resolve an Unpaid Rewards Balance

An unpaid balance means your rewards program ran out of funds while customers were still earning rewards. Those customers are owed Bitcoin rewards that haven't been paid out yet.

Why This Happens

Your rewards balance didn't have enough sats to cover the rewards customers earned. This typically happens when:

• Your balance ran out and auto recharge wasn't set up
• A spike in orders or referrals depleted your balance faster than expected
• A manual Bitcoin top-up was missed

How to Resolve It

Go to Rewards Balance in your merchant dashboard. You'll see an Unpaid Balance section showing the total sats owed across all unpaid transactions.

You can also view individual unpaid transactions by selecting the Unpaid tab on the transactions page. From there, you can select specific transactions to pay out individually, or pay out all of them at once.

How to Prevent It

Set up auto recharge so your balance is automatically topped up whenever it drops below a threshold you choose. This is the simplest way to ensure your program never lapses.

If you prefer to pay with Bitcoin when funding your balance, set a low-threshold auto recharge as a safety net — it will catch you if you forget to top up.

What's Next

• Set up auto recharge — Keep your program funded automatically.
• Fund your rewards balance — Add funds to cover your current and upcoming rewards.